Your trust matters. Here's how we handle your info.
Last Updated: October 27, 2025
Look, we get it - nobody really wants to read through pages of legal jargon. But your privacy actually matters to us, so we're gonna keep this straightforward.
At Draven Thron Chronicle Fitness, we're not in the business of selling your data or spamming you with nonsense. We collect what we need to run a solid gym and provide you with the best training experience possible. That's it.
This policy covers what info we grab, why we need it, and what we do (and don't do) with it. We operate under Canadian privacy laws, specifically PIPEDA, because we're based in Vancouver, BC.
By training with us, using our website, or signing up for our programs, you're agreeing to this policy. If something doesn't sit right with you, hit us up at info@draventhronchronicle.info and let's talk about it.
When you join up or book sessions, we're gonna need the basics - your name, email, phone number, mailing address, date of birth, and emergency contact info. Can't run a proper facility without knowing who's training with us.
Since we're doing serious athletic training here, we collect health information through our PAR-Q forms, injury history, fitness assessments, performance metrics, body composition data, and training goals. This isn't us being nosy - it's about keeping you safe and getting you results.
We process credit card info, billing addresses, and transaction history. Our payment processor handles the heavy lifting here - we don't store full credit card numbers on our end.
Like most websites, we collect IP addresses, browser types, device info, and how you interact with our site. Nothing creepy, just standard web analytics to make sure everything runs smooth.
If you email us, message us, or leave feedback, we're keeping those records. Helps us improve and makes sure nothing falls through the cracks.
We're not collecting data just for fun. Here's what we actually do with your info:
Everything we do with your data ties back to making your training experience better or keeping the business running legally and efficiently.
We're not selling your info to third parties. Period. But there are some situations where we share data:
We work with payment processors, email service providers, scheduling software, and cloud storage providers. These companies only get what they need to do their job, and they're contractually obligated to keep your info secure.
If we're legally required to hand over information - court orders, subpoenas, regulatory requests - we'll comply. We'll also share data if we believe it's necessary to prevent harm or protect someone's safety.
If we ever sell the gym or merge with another facility, your data would transfer to the new owners. You'd be notified if this happens.
Sometimes we might feature member success stories or training photos on our social media or website. We'll always ask permission first. You can say no without any hard feelings.
We take security seriously because your health data and personal info deserve protection. Here's what we've got in place:
That said, no system is 100% bulletproof. If there's ever a data breach that affects you, we'll let you know ASAP and walk you through what happened and what we're doing about it.
Yeah, we use cookies. Not the edible kind (though those are in the nutrition coaching program).
Most browsers let you refuse cookies or alert you when they're being sent. Just know that blocking all cookies might make parts of the website not work properly. You can usually find cookie settings in your browser preferences.
We don't use advertising cookies or sell your browsing data to advertisers. Our cookies are purely functional and analytical.
Under Canadian privacy law, you've got rights when it comes to your personal information. Here's what you can do:
You can request a copy of all the personal info we have on you. Just email us and we'll get it to you within 30 days.
If something's wrong or outdated, let us know and we'll fix it. You can update most stuff yourself through your member portal.
Want us to delete your info? We'll do it, but keep in mind we might need to keep some records for legal or accounting purposes (tax records, liability waivers, etc.). We'll delete everything we're legally allowed to.
Don't want our emails anymore? There's an unsubscribe link in every email we send, or just tell us directly. You'll still get essential stuff like billing notices and safety alerts.
If you've given us permission to use your data for something specific (like featuring you in marketing), you can change your mind anytime.
Think we've mishandled your data? First, talk to us directly so we can make it right. If you're still not satisfied, you can file a complaint with the Office of the Privacy Commissioner of Canada.
To exercise any of these rights, reach out to us at info@draventhronchronicle.info or call (604) 789-4521.
We don't keep your data forever. Here's our retention schedule:
Once retention periods expire, we securely delete or anonymize your data. If you want us to delete stuff earlier (and we're legally allowed to), just ask.
We train athletes of all ages, including youth competitors. For anyone under 19 (age of majority in BC), we require parental or guardian consent before collecting any personal information.
Parents or guardians can access, review, and request deletion of their child's data at any time. All communication about training, progress, and billing goes through the parent or guardian.
We take extra care with minors' health information and never share it without explicit parental consent, except in emergencies where the minor's safety is at risk.
If you're a parent with questions about how we handle your kid's info, give us a call at (604) 789-4521. Happy to walk you through everything.
We might update this policy from time to time - new laws, new technologies, changes in how we operate. When we make significant changes, we'll let you know via email and post a notice on our website.
The "Last Updated" date at the top of this page shows when we last made changes. We recommend checking back occasionally to stay informed.
If you keep training with us after we've updated the policy, that means you're cool with the changes. If you're not cool with them, reach out and let's discuss your options.
Got questions, concerns, or just want to understand something better? We're here for it.
Draven Thron Chronicle Fitness
1247 Granville Street
Vancouver, BC V6Z 1M5
We'll respond to all privacy inquiries within 30 days. For urgent matters, call us directly and we'll prioritize your request.
Your privacy isn't just a legal obligation for us - it's about respect. We collect what we need, protect what we collect, and use it to make your training experience better. If you've got concerns or questions, don't hesitate to reach out. We're all about transparency here.